Haidilao Hotpot Box Hill

"I had an amazing dining experience at Haidilao Box Hill! The food was fresh and delicious as always, but what truly made our night special was the exceptional service from our server, Xiao Ye. She was incredibly attentive, professional, and had such a warm, welcoming personality. She anticipated our needs before we even had to ask, from refilling our drinks to preparing the dipping sauces. Her genuine smile and high level of care made us feel right at home. If you visit, definitely ask for Shuying Ye! We will certainly be back for the great food and her outstanding service. Highly recommended!"

"Had such a great experience at Haidilao Hot Pot Box Hill. The soup bases were rich and flavourful, the ingredients were fresh, and there were so many options to choose from. Service was exceptional from start to finish. The staff, special thanks to Albert, were all attentive, friendly, and made the whole dining experience feel extra special. The sauces bar was also one of the highlights with plenty of choices to customise your perfect dip. Definitely one of the best spots for hotpot in Melbourne. Will absolutely be coming back!"

"Anya provided outstanding service during our visit to Haidilao Box Hill. She was friendly, attentive, and made sure everything was perfect throughout our meal. Her warm attitude and attention to detail made us feel genuinely welcomed. Thank you, Anya, for making our dining experience so enjoyable and memorable."

"Unfortunately was too hungry and didn’t get a pic of the food but everyone knows hai Di Lao’s food is always great. Decided to leave a review because I was very impressed by Allen’s service! He was extremely attentive and hospitable - made our experience a great one. Will be back :) thanks again"

"We had a great experience with celebrating birthday yesterday. All staffs for our table were very nice and friendly. Food tasted great. A shout out to Coco, even it was her first day to work at Haidilao yesterday, she was absolutely amazing! Thank you!!"

"It has a wonderful atmosphere with delicious food and a very friendly team. The service is accurate and professional, and hygiene standards are excellent—the place is very clean and neat. The accommodation is comfortable, and there are plenty of activities for kids. Complimentary items such as ice cream, hot and cold drinks, and printed photos are a lovely touch. The reward points system is great, offering a wide variety of goodies, with different options each time for children. Overall, it’s an amazing place to spend quality time with friends and family. Thank you to the team at Haidilao Hot Pot, Box Hill, for such a great experience."

"The overall experience of coming to Haidilao for dinner tonight is extremely comfortable. Because I made an appointment in advance, I don't need to wait to sit down directly. The food is very fresh, the meat is also delicious, and the tomato soup is really delicious. In particular, the waiter Huanhuan is really too gentle and dedicated, and her business ability is also super strong. She pays attention to our needs at any time. She has already prepared what she needs before she opens her mouth. Her service attitude is simply ceiling-level. I will definitely come again next time!!"

"My son absolutely loves this place. The ingredients are always fresh and clean, and the hotpot setup feels very safe — which gives us great peace of mind as parents. The service here is noticeably better than at most other restaurants, and they even have a small play ground for kids. For me personally, the free gel nails and free photo printing are such nice touches. I also joined a recent promotion and got a little golden horse reward! We’re already looking forward to our next visit. Highly recommend for families."